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    FAQs

    What is the status of my order?

    Once you have placed your order, we will send you a confirmation email/ text msg to your given mobile number to track the status of your order.

    We will also send you another email / text msg with the tracking number (AWB number) when your order will be dispatched.

    To track your order go to main menu and click on "track your order". Enter your order number and email and click on 'track' to know the status of your order.

     

    How long will it take to ship my order?

    Delivery times may vary depending on the delivery location as well as the type of product you order.

    Normally, once you've placed your order, it usually takes 2-3 working days to process and mark it ready-for-delivery.

    Estimated delivery time for all the orders is 5-7 working days.

    Do you you offer Cash on delivery?

    Yes we do offer cash on delivery.

    Note: Cod is limited upto the order value of 10000rs.

    Do you accept Returns?

    Yes we do accept returns.

    Note: Contact us within 5 days of delivery to raise a return request.

    To know more about returns click here

    How do i pay with Cash on Delivery Payment Method?

    Payment by the COD option is easy. Just follow these simple steps: In the website, select the products you need to purchase, add them to your cart and then in the Payment & Order Review page, select Cash on Delivery (COD) as your payment method and click the 'COMPLETE ORDER' button. Once the approval is done, your order will be dispatched. Once the courier agent delivers the order, you will have to pay him the complete order amount in cash.

    How do i cancel my order?

    If you wish to cancel your order, you can send us an email on thecraftsclothing@gmail.com or call customer support.

    Note : Any cancellation request will be accepted only before dispatch of the order.

    Which courier service do you use?

    • Delhivery
    • FedEx
    • Blue dart
    • Dtdc 

    How do i contact customer service?

    Our customer service is available throughout out the week from 6 am to 10 pm. You can reach us through

    Email : thecraftsclothing@gmail.com

    Phone : 9918765832


      Do you provide Silk Mark for pure silk sarees?

      Yes, we do provide certified mark of purity.

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