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    Return and Exchange Policy

    Returns

    We want you to be happy. If for any reason you aren't happy with your purchase from The Crafts Clothing and wish to return it for a refund then can raise a return request within 5 days of delivery of the product.

    No return/exchange request will be accepted after the given time frame.

    How do i return?

    To raise a return request email us on thecraftsclothing@gmail.com with following credentials:

    • Order Number
    • Photo of the product you intend to return
    • Reason for returning the product

    Note: Returns will not be initiated for the sarees, if blouse has been stitched or fall/pico has been done.

    What items are returnable?

    • The item shouldn't have been used in any way.
    • They must be in original condition.
    • For clothing unwashed and unworn.
    • In the original packaging with all the tags etc.

    Orders with manufacturing defect/in damaged condition or dispatch of incorrect item.

    • If you receive your order in a damaged condition or with any manufacturing defect or it's not the product you ordered email us at thecraftsclothing@gmail.com within 24 hours of receiving the product.
    • In this case we will replace the product at no extra cost. If replacement is not possible we will let you choose an alternate product of the same value.
    • Any shipping cost related to returns will be borne by us for Indian residents.
    • For Overseas Residents customer has to bear the expenses regarding shipping of the returned product.

    Note: In case of handwoven products, there might be slight irregularities which shouldn't be considered as defects or damages.

    What's the next step after i raise a return request?

    • Upon receipt of your request we shall go through the same. 
    • You will get a confirmation email with shipping guidelines once the return request is approved.
    • The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.

    Are there any charges for return?

    • There are no charges for return.
    • For Indian Residents Pickup for the product will be done from our end.
    • Any cost with regards to return of the product will be borne by us.

    • For Overseas Residents customer has to bear the expenses regarding shipping of the returned product.

    How soon will i get a refund?

    • After we receive the returned product, your refund will be processed within 1-2 working days.
    • We will notify you via email regarding the credit to your account.
    • You can also choose to get a credit note of the same value which can be used for further purchases on the website.

    In Case Of Customizations:

    • For customized orders if you are not happy with the customization you can write us at thecraftsclothing@gmail.com.
    • No refunds/replacement will be done for customized products

     

    Cancellations

    • Any cancellation request will be accepted only before dispatch of the order.
    • After you cancel your order, we will issue you a refund within 1-2 working days.
    •  You can also choose to get a credit amount equivalent to the value of your order for any further purchase on the website.

     

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